Company Legal Documents
Review our policies, agreements, and data handling standards to understand how we protect our clients and platform.
Terms & Conditions
Understand the rules that govern your use of Orbix Market, including trading conditions, account obligations, and legal limitations.
Privacy Policy
Learn how we collect, use, and safeguard your personal information in accordance with international compliance standards (e.g., GDPR).
Security & Compliance
Explore how we secure transactions, encrypt data, and respond to vulnerabilities through our responsible disclosure practices.
Frequently Asked Questions
Need help with something?
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How can I contact Orbix Market support?
You can reach us via email at support@orbixmarkets.com or through the live chat on our website. Our support team is available Monday to Friday, 9AM – 6PM (GMT+1).
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My deposit hasn’t reflected. What should I do?
Please allow up to 30 minutes for crypto transactions and 1–2 business days for bank transfers. If it takes longer, contact support with your transaction ID for immediate assistance.
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How can I improve the platform’s performance?
Ensure your browser is updated and clear your cache regularly. For best experience, we recommend using Chrome or Safari with a stable internet connection.
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Is my data safe on Orbix Market?
Absolutely. We implement bank-grade encryption, multi-factor authentication (MFA), and are fully compliant with international data privacy laws including GDPR.
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Can I request a custom trading plan?
Yes. Orbix Market offers enterprise solutions. Reach out to sales@orbixmarkets.com with your requirements, and our team will assist you.
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Can I use Orbix on multiple devices?
Yes, you can access Orbix Market from any device by logging in with your credentials. For added security, we recommend enabling 2FA on your account.
Client Agreement
This Client Agreement ("Agreement") is made between the user ("Client") and Orbix Market ("Company"). By accessing and using our services, the Client agrees to the terms and conditions set forth herein.
This Agreement outlines the rights, responsibilities, and legal obligations of both parties. It is important that you read and understand these terms before engaging in any transaction on our platform.
- All trading activities involve significant risk. Clients are solely responsible for evaluating the suitability of any trade.
- The Company does not offer investment advice or recommendations. Any trading decisions are the responsibility of the Client.
- Clients agree to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations as required by law.
- Unauthorized use or access of any portion of the platform may result in termination of access and legal action.
- All data provided to Orbix Market is handled in accordance with our Privacy Policy.
- This agreement may be updated from time to time, and continued use of the platform implies acceptance of the latest terms.
If you have questions regarding this Agreement, please contact our legal department at info@orbixmarket.com.
Trading Terms
These Trading Terms outline the rules and procedures for executing trades on the Orbix Market platform. They are designed to ensure fairness, transparency, and security for all clients.
By placing a trade on our platform, you acknowledge that:
- Market orders are executed based on real-time liquidity and may experience slippage in volatile conditions.
- Limit orders are not guaranteed and may remain unfilled depending on market depth and volatility.
- Leverage, where applicable, amplifies both gains and losses. Misuse can lead to loss of the entire trading balance.
- Orbix Market may adjust trading conditions during major economic events, system maintenance, or regulatory announcements.
You are encouraged to use stop-loss, take-profit, and other risk management tools provided within your trading dashboard. Orbix Market reserves the right to amend these terms periodically to align with global financial standards.
Privacy Policy
Orbix Market is committed to protecting your personal information. This Privacy Policy outlines the data we collect, how we use it, and the measures we take to keep it secure.
- We collect data such as your name, email address, KYC documents, IP address, and device identifiers.
- Data is used for account verification, fraud prevention, compliance with financial regulations, and user support.
- Your data is encrypted and stored securely, with access limited to authorized personnel only.
- We do not sell or rent your personal data to any third party without your explicit consent.
- You have the right to request deletion, correction, or transfer of your data at any time.
This policy is subject to periodic review and update. Users will be notified of significant changes. For more information or data access requests, contact our Data Protection Officer (DPO).
Security Overview
We take the protection of your assets and personal information seriously. Our platform is secured using the latest technology and protocols available in the fintech industry.
- Data is encrypted at rest and in transit using AES-256 and TLS 1.3 standards.
- We employ firewall protection, DDoS mitigation, and real-time traffic monitoring.
- All logins and withdrawals require two-factor authentication (2FA).
- Infrastructure is hosted on certified data centers with 24/7 physical and digital security.
- We conduct regular third-party penetration tests and internal security audits.
Security is a shared responsibility. We encourage users to maintain strong passwords, use updated devices, and never share their credentials.
Disclosure Policy
Orbix Market believes in transparency. Our Disclosure Policy ensures that clients are informed of relevant financial, operational, and legal developments that may affect their use of our services.
- We will disclose any material changes to services, pricing, or operational processes on our platform or via email.
- We commit to disclosing known system outages, security breaches, or regulatory investigations in a timely manner.
- We welcome responsible vulnerability disclosure from white-hat researchers and will acknowledge valid reports.
- All investor and stakeholder updates are shared quarterly via our transparency portal or board communications.
We encourage all clients and partners to read this policy thoroughly to understand how we handle corporate disclosures and compliance communications.